BOOKZIA SUPPORT PLANS
Choose Your Success Plan
Ongoing support, version update help, and custom logic maintenance
Basic Support
$149/month
Reliable baseline support for script owners who prefer to self-manage.
- Support via ticket system
- Responses within 2 business days
- Up to 1 hour of minor modifications per month
- Guidance on applying script updates
- Access to documentation portal
- Minor modifications: config changes, simple UI tweaks, basic bug fixes only
- Does not include maintenance of custom code
Professional Support
$299/month
Priority response, live chat, and proactive help keeping your platform stable.
- Live chat and ticket-based support
- Same-day response during business hours
- Up to 2 hours of minor modifications per month
- Hands-on support with applying updates
- Staging/live environment setup guidance
- Monthly health check calls
- 25% discount on additional development work
- Minor modifications: config changes, basic styling, form updates, simple integrations
- Does not include maintenance of custom code
Enterprise Support
Custom
Tailored maintenance for custom features and business-critical implementations.
- Dedicated support for your custom functionality
- Bug fixes for custom workflows and integrations
- Update compatibility reviews for custom code
- Ongoing maintenance of integrated APIs and services
- Custom agreements available
- Optional developer onboarding and handoff
- Excludes development of new features
- Pricing depends on scope and complexity