BOOKZIA SUPPORT PLANS
Choose Your Success Plan
Ongoing support, version update help, and custom logic maintenance
Guided Support
$149/month
Light, advisory support for operators who primarily manage their own system and only need occasional guidance.
- Email-based support
- Responses within 2 business days
- Clarifications on existing functionality
- Guidance on applying updates
- Access to documentation portal
- No code changes or fixes
- No server or environment management
- Not intended for active development needs
Maintenance Support
$399/month
Ongoing technical assistance focused on stability, updates, and keeping your system running reliably.
- Email and ticket-based support
- Priority responses during business hours
- Core version updates and patches
- Staging and production guidance
- Basic server and environment checks
- No new feature development
- No major workflow changes
Extended Support
Custom
Flexible support for platforms with ongoing changes, integrations, or higher operational demands.
- Support for custom logic and integrations
- Allocated developer time
- Advanced troubleshooting
- Custom response-time agreements
- Pricing varies based on scope and usage