BOOKZIA SUPPORT PLANS
Choose Your Success Plan
Ongoing support, version update help, and custom logic maintenance — priced for startups and serious marketplace founders.
Basic Support
$149/month
Reliable baseline support for script owners who prefer to self-manage.
- Support via ticket system
- Responses within 2 business days
- Up to 2 minor bug fixes per month
- Guidance on applying script updates
Enterprise Support
$449/month
Priority response, live chat, and help keeping your script stable and running.
- Live chat and ticket-based support
- Same-day response during business hours
- Up to 4 minor bug fixes per month
- Hands-on support with applying updates
- Guidance for staging/live environment setup
- Discounted hourly rate for additional tasks
- Does not include maintenance of custom code
Custom Support
Custom
Premium, tailored maintenance for the custom features and business logic we’ve implemented for your platform.
- Ticket-based support for your custom functionality
- Bug fixes for custom workflows and logic we delivered
- Update compatibility reviews for your custom code
- Ongoing support for integrated APIs and third-party services
- Optional onboarding and handoff guidance for your developers
- Excludes development of new features
- Pricing depends on scope, sensitivity, and maintenance complexity
Need Custom Installation?
We offer optional installation services or can onboard your dev team to ensure smooth updates and maintenance.
Contact Our Team